Mission Statement
To provide compassionate, person-centred home care in Andover that promotes independence, dignity and trust, supporting individuals and their families with care that adapts as life changes.
Our Values
Selfless Commitment
We put the needs and wishes of those we support first. Our work is driven by dedication to the wellbeing of others.
Confidentiality
We respect the privacy of every individual. Personal information is protected and handled with professionalism and care.
Respect for One Another
We honour each person's life, choices and identity. Everyone deserves to be treated with dignity.
Promoting Independence
We encourage individuals to do as much as they safely can for themselves, supporting confidence and self-worth.
Service to Other
Care is about meaningful relationships. By serving others with kindness, we create positive change within families and our wider community.
By living these values, Flamelily Independent Living fosters trust and respect in every interaction.
Aims and Objectives
As a care agency in Andover, Flamelily Independent Living aims to provide high-quality, person-centred domiciliary home care, ensuring every individual can live as independently as possible. Our objectives focus on serving a diverse community, including:
- Older adults and those with reduced mobility
- People with learning difficulties, dementia, or mental health challenges
- Individuals needing short-term respite or long-term support
- Adults with drug and alcohol issues, or those undergoing rehabilitation after hospital discharge
- People requiring sensitive palliative care at home
We uphold the principles set by the Equality Act of 2010, ensuring our care is non-discriminatory and respectful to all. We're committed to being transparent and accountable, encouraging feedback both positive and negative, so that we continually improve our quality home care services. Our clients and their families are actively involved in the assessment and planning process. We work closely with other agencies to provide cohesive, cost-effective support while ensuring safety through timely risk assessments.
We aim to deliver holistic care that considers physical, emotional, social, and psychological needs. Our experienced care professionals foster a reflective, supportive culture and maintain robust policies for confidentiality and safeguarding. We ensure our staff are fully trained, motivated, and confident, so you feel reassured and well looked after. Our quality monitoring systems promote high standards, and we welcome feedback to ensure your care is always the best it can be.
How We Support
Flamelily Independent Living offers a broad range of quality home care services for people living in Andover:
Dementia care, including personalised routines and reassurance
Support for mental health needs and recovery
Help for adults with learning disabilities to live actively and independently
Assistance for those experiencing drug or alcohol problems
Care for people living with physical disabilities or chronic conditions
Palliative care, providing gentle support during life-limiting illness
Complex care, covering multiple, changing needs with expertise
Every service is delivered by experienced care professionals focused on helping you feel confident and valued.
Care Quality & Compliance
Regulated Provider
Flamelily Independent Living is fully registered with the Care Quality Commission (CQC), assuring you of safe, professional standards.
Read our CQC profile.
Staff Training & Professionalism
Our carers complete ongoing training in dementia awareness, medication administration, safeguarding, moving and handling, and more. All team members are DBS-checked, ensuring your safety.
Safeguarding & Feedback
We have clear, robust safeguarding policies and accessible feedback and complaint procedures, promoting a safe space for clients and their families.
Quality Monitoring
Regular reviews, benchmarking, and cooperation with partner agencies ensure our high standards of care remain consistent.
With us, you can trust you're choosing a regulated, independent living care provider who values your safety and rights.
Discover Personalised Care in Andover
Take the first step towards compassionate, independence-focussed support with Flamelily Independent Living. If you have questions or want to arrange a free care assessment in Andover, reach out to us today, one of our experienced care professionals will guide you smoothly through your options and help you find peace of mind.
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Flamelily Independent Living Ltd is registered as a limited company in England and Wales under company number 10601301.